Browse engagements by stage and outcome.

Mid-sized outpatient SUD provider, two sites

Goal

Achieve first-time CARF three-year accreditation in under nine months.

What we did

Ran a full gap analysis, rebuilt the P&P manual, implemented an outcomes measurement system, and led two mock surveys with staff interview coaching.

Result

Earned a three-year accreditation with zero recommendations and only two consultations.

First-time founder launching an outpatient mental health clinic

Goal

Open the doors within six months with full state licensure and a billable provider panel.

What we did

Stood up the entity, prepared the state BH license application, built clinical workflows and SOPs, and sequenced credentialing in parallel with buildout.

Result

Licensed in 14 weeks and saw the first reimbursed client one week after opening.

Group practice onboarding 12 new clinicians across three states

Goal

Cut average time-to-bill from 120+ days to under 75.

What we did

Centralized CAQH, standardized application packets, and implemented a weekly payer follow-up cadence with a shared status tracker.

Result

Average time-to-bill dropped to 62 days and clean approval rate hit 96%.

Community BH agency with rising denials and aging AR

Goal

Recover stalled revenue and stabilize the monthly cash cycle.

What we did

Audited the denial pipeline, rebuilt appeals workflows, retrained coders on medical necessity, and launched a KPI dashboard for leadership.

Result

Recovered roughly $310K in aged AR within 90 days and lifted clean-claim rate from 82% to 97%.

Expanding IOP provider adding a residential level of care

Goal

Build a survey-ready P&P manual aligned to CARF and state residential rules.

What we did

Drafted 60+ tailored policies, mapped each to the relevant standard, and trained leadership on the annual review cycle.

Result

Passed state residential licensure on the first inspection with no policy-related citations.

Multi-site OP practice facing a payer documentation audit

Goal

Reduce takeback exposure and strengthen the clinical golden thread.

What we did

Audited a stratified sample of 150 charts, delivered clinician-level scorecards, and rolled out a documentation training series.

Result

Documentation compliance scores rose from 71% to 94% and the payer audit closed with no takebacks.

Rural nonprofit serving a four-county catchment area

Goal

Expand access to MAT and counseling without overextending a small clinical team.

What we did

Designed a hybrid telehealth + visiting-provider model, built CCBHC-aligned workflows, and supported a successful HRSA grant submission.

Result

Secured $750K in grant funding and doubled active caseload within 12 months.

Outpatient provider preparing to add PHP and a second location

Goal

Launch PHP and a new site without disrupting existing operations.

What we did

Built the expansion roadmap, modeled staffing and payer mix, and ran parallel credentialing, licensure, and hiring tracks.

Result

PHP opened on schedule, hit 85% census within 90 days, and lifted total revenue by 38% year-over-year.